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F(requently) A(sked) Q(uestions) Page. We have attempted to assemble a list of the questions we get asked the most, and the answers to those questions. This page covers a number of topics, some serious, some very light in nature. There is no particular order to this list, it's just kind of a free-for-all page. Have Fun! |
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Q. Do we draw all these picture? A. No- and that's the whole point. These are the original paintings produced by the studios to make cartoons, or reproductions from those studios based on their cartoons and produced using the same techniques. Q. How are these pictures made? A. That is a long and complicated process. We have a couple of pages that show the various steps in creating Limited Editions and Fine Art Sericels. If you are a little unsure of what these terms mean, we have a short description of the different types of art online. We hope this helps! Q. Do you have a catalog? If so could you send me one? A. Sorry, we no longer publish a printed catalog. Instead, we are publishing our catalog online. We invite you to check it periodically because we are able to update our pages with new art instantly and continually. We would be happy to keep you advised of new events and releases with our gallery newsletter. Of course, if you are looking for something specific, just let us know, we will try to find it. Q. I live in England (or Australia, or Japan) Do you ship here? A. Yes. No problem- we ship worldwide via FedEx. For additional information, please see our Foreign Orders page. Q. Do you have a good recipe for Sea Bass? A. No, but if you do, please send it to us. We love seafood... Q. With all these different types of art, I am confused... what should I do? A. Ask questions. Bug us. E-mail us to death, and then e-mail us again until you feel you have a handle on the situation. The worst thing you can do is jump in and buy something and later regret it. We recommend you wait until you feel good about this- or any- purchase. Make sure all your questions have been answered fully. Know each of the different types of art available, and as much other information as you can gather. And never stop asking questions. Q. What type of art is the best investment? A. While animation art tends to be a good investment, that is not always the case. Even if you do see an increase in the value of your collection, it may not be as dramatic as some of the stories you may have heard. If you are seriously concerned about a high return on investment, we would recommend you invest in the stock market. If you are just concerned about your investment in art- as you should be- we have these points to consider:Q. How do we know we can trust The Cartoon Factory? A. This is a tough question, and one we try hard to answer. The bottom line is, at some point, you are going to have to trust us to do business with us. Here is a little background that should help alleviate any doubts. We have been incorporated in Utah for five years. We are an authorized representative of nearly every studio producing cartoons- one of only 40 or so galleries worldwide. Finally, we will be here to help with any question, comments or problems you may have. Q. What happens if I do have a problem with The Cartoon Factory? A. First, let us know. We work hard to satisfy our customers, but we work harder if they ever experience a problem. We are committed to our customers complete satisfaction. We, like any business, occasionally make mistakes. (I think we have made two...) If there has been a problem- in shipping, in framing, or if it is just not the image you thought it was- we will take care of it in a manner you would like. You tell us how you want the problem solved- reframing, different matts, or even a full refund- and we will do it. No questions asked and at your discretion. This policy is in effect for the first ten days of your purchase- plenty of time, we feel, for you to notice if there are any problems. In a more long term sense, we guarantee the authenticity of all the art we sell for life. We stand behind all the art we sell, and we will be here to back that up. All of these policies are outlined on our About The Cartoon Factory page. Q. Does The Cartoon Factory buy Animation Art? A. Under some circumstances, yes. It has to be something either we are looking for, want terribly bad, something that just strikes our fancy, or something at such a good price we can't pass it up. Which could be about anything, really. To get the ball rolling, drop us an e-mail with as complete a description of your artwork as possible! Q. I have a cel of XXX... what is it worth? A. Again, there is a long, involved answer to this question. One thing you must ask yourself is: What kind of appraisal do you want? Do you want to know it's current market value, it's replacement value, what you should sell it for, or what we would buy it for? None of those numbers are the same. Q. Do you know Mickey Mouse? A. Yes. Q. How are cartoons made? A. Again, there is no short answer to this question. We are working on a page that will address this question, though... In the meantime, we do have some excellent online displays of how Limited Editions and Fine Art Sericels are made. You might also want to check out books on this subject. Q. How many cels does a typical cartoon yield? First, the mechanics of film: film runs at 24 frames per second. That number never changes. Ever. So, the MOST any cartoon can be animated to is 24 fps. (Don't think it matters that video is 30 fps- they are still shot on film...) As a matter of course, though, what is typically done, at least by big budget films, is 12 cels per second, each cel being shot twice. However, lower budget cartoons can and usually do use the same cel three or more times... the more a cel is used, the "jerkier" the final cartoon will look. Q. Can you help me with my school project? What is the History of Animation? (Or how are cartoons made... or...) A. We are sorry, but that is currently well beyond the scope of what we can do. A number of great books have been written on these subjects, and they use 100's of pages! So, you can see, it would be a little hard to do here. Q. Does The Cartoon Factory stock video tapes, plush toys or other items other than cels? A. No, we do not. The Cartoon Factory is just an Animation Art Gallery- what we sell are Animation Art Cels. We have links to places that do sell DVD's, but we do not directly carry video tapes or laser disks, stuffed animals, posters, books, clothes, quilts, samplers or any other items like that. While we know the Animation Art market, we have no expertise in these other areas. Q. Can you tell me if "XXXX" is on videotape, or when it will air again? A. Again, The Cartoon Factory is just an Animation Art Gallery- what we sell are Animation Art Cels. What may or may not be on video, or when it may be released is a matter that the studios plan and decide, not something we have any voice in, or any knowledge of. So, contact the Home Video departments of the producing studios for information of this type, please. Q. Is "XXXXX" on DVD; when will it be released on DVD? A. Sorry, we are not a DVD store; what is and is not on DVD, or when it may be released on DVD is not something we concern ourselves with. We do not know, and this is something we cannot help you with at all. Q. Can you send me a list of all the Disney Feature Cartoons? A. We could, but we won't. Why should we when The Big Cartoon DataBase already lists all the Disney cartoons online, with plenty of great facts? Q. What was the cartoon that had the little red xxxx that floated when he ate biscuits? A. Trivia questions- of any type- are not something we can take the time to answer. We are happy to help you with animation art questions, and questions about the artwork we carry, but we do not have the time to also answer various trivia questions.Q. Can I receive any free products from Disney? A. We don't know- you'll have to ask Disney. This is a very important point: We are not Disney, Warner Bros. or any of the other studios. We are a representative, licensed to sell their Art at our retail galleries. If you have questions or comments directed to the studios themselves, please contact the studios directly. Q. My son/daughter/wife/friend is a great artist! Who should they call at Disney to show their work? A. We do not deal in that part of the business. The artists and producers are in the production end, we deal with the consumer products divisions of the studios. In many case, if you want to know what Disney requires of young artists, you should probably ask them- we would be quite remiss to assume to speak for them. Q. My son/daughter/wife/friend is a great artist! Where should they go to school? A. Again, we do not deal creative end of the business. Nor are we very familiar with schools or schooling. If your son or daughter is presently in school, they would do much better to involve their schools' career counselors (or those at a local college), people who deal with this sort of thing every day. And if they are out of school, they should research the subject and find a place that fits their needs and experience. In either case, this is not a subject we are at all qualified to give advice on- we just do not know. Q. How can I paint Cels, and what materials are used? A. As we do not do any production ourselves, this is not something we can really address directly. Q. So how can I contact the studios directly? A. We have listed various studios addresses and phone numbers below. This list is by no means complete- as we stated above, many times the people we deal with are far removed from the actual studios themselves, and thus we do not have those addresses or phone numbers. We suggest you try calling information in Los Angeles (area codes 213, 818 or 310) for other studios. Q. Do you have e-mail addresses for the studios? A. No, we do not have any public e-mail addresses. Q. Can I use the images on The Cartoon Factory site? A. First of all, you need to understand that every cartoon character was created by someone; therefore someone owns these characters. Not you, and certainly not us. To legally use any copyrighted cartoon character for any reason, you must have the permission of the copyright owner. We are NOT the copyright holder for any of these images, and you can not get that permission from us at The Cartoon Factory. Q. Can you provide a link exchange with our site? A. Unfortunately, The Cartoon Factory site is not currently set up to provide this option. So the short awnser is, no, we do not accept any reciprocal linking. If you have a cartoon or comics related site, you might consider adding it to the Toon.Com directory, which is cartoon and comics-specific. Q. Can The Cartoon Factory License me or my company to use cartoon images? A. No. Not at all. Ever. To legally use any copyrighted cartoon character for any reason, you must have the permission of the copyright owner. We are NOT the copyright holder for any of these images, and you can not get licensing permission or permissions for use from us at The Cartoon Factory. Various Studio AddressesThe Walt Disney Studios |
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For more information, give us a call or an E-Mail.
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